Find answers to frequently asked questions about the Exhibitor Hub by the AI Customer Success team. Explore solutions, tools, and support for exhibitors.
Who do I order catering, electrical, internet, etc. from?
- You'll find our approved vendor list within the "Exhibitor Services Manual" portal button
Do I need to purchase Wi-Fi?
- There is complimentary Wi-Fi on-site that is shared between attendees, sponsors, and exhibitors. If you are planning a demonstration in your booth, please consider looking into dedicated Wi-Fi which can be purchased in the “Exhibitor Services Manual” portal button.
What is the warehouse address?
Tecna's shipping address will be available once their portal opens.
What are the Exhibitor Booth Build-Up, Breakdown, and Event Hours?
Access Times / Move-In Schedule
Monday, 8 June, 9am – 6pm
Hospitality Suite & Space Only Access in North Expo (Little Gallery), South Expo (QS1) and West Expo (GGA).
Monday, 8 June, 10am
Space Only Access in East Expo (EM1).
Tuesday, 9 June, 8am – 7pm
Hospitality Suites & Space Only Access.
Tuesday, 9 June, 1pm
Exhibitor move-in (PPE is required).
Conference & Exhibition Hours
Wednesday, 10 June | 8:00am – 6:00pm |
Thursday, 11 June | 8:00am – 5:10pm |
Registration Hours
Tuesday, 9 June | 1pm – 6pm |
Wednesday, 10 June | 7:00am (Exhibitor badge holders only) 7:30am – 6pm (Exhibitor badge printing & attendee access) |
Thursday, 11 June | 8am – 4pm (All badge holders) |
Breakdown
Thursday, 11 June, 5:10pm Thursday, 11 June, 5.30pm - 10pm | Show close Space only, shell stands & hospitality suites dismantle |
How do I add a team member to the portal and/or seed them on reminder emails?
- Within the "Tasks & Deadlines" portal button, you'll see a "To Do" list where you can add them:
How can I book my hotel room?
- You can book your hotel room through [this link].
- For group bookings, please contact: alice_gray@hotelmap.com
How can I edit my address on the exhibitor list/update my company profile?
- You can edit your address through the "Exhibitor Profile" portal button.
What is my booth number?
- You can find your booth number on our ground level floor plan [here].
- You can find your booth number on our vaults level floor plan [here].
How many attendees are we expecting?
- We are estimating 4,000+ AI professionals at this event. You can find the partner attendee breakdown on page 4 of the prospectus.
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